Shipping / Return Policy
Shipping / Return Policy
Turnaround
All orders generally ship within 5-10 business days once the order has been placed.
Carriers
We use the following carriers to deliver our orders:
USPS
UPS
FedEx
DHL
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates
Orders over $100 will receive free standard USPS shipping. All other orders will be charged a $5 shipping fee. Subject to change. Expedited shipping options are available.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchanges
How To Return An Item
Should a return be necessary, your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
1. Please email info@carrotandgibbs.com to request a refund and we will reach out with further instruction.
2. Mail your returned item to:
Carrot & Gibbs
104 N. Harrison Avenue, Unit B
Lafayette, CO 80026
Return Exceptions
Merchandise that has been worn, used, or altered will not be accepted for return or exchange. We try our best to work with all our customers on a case by case basis, so please reach out if you have have questions on this.
Restocking Fee
All items are subject to a 50% restocking fee; this will be deducted from your refund. We do not refund the original shipping and handling that you paid on the order.
Exchanges
If you would like to exchange an item please email info@carrotandgibbs.com for consideration.